Shipping and Returns Policy

Returns & Exchanges

At Yzeez, we do our best to ensure that our product descriptions are as detailed as possible so that you do not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy

We take pride in our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@yzeez.com as soon as possible.

Since a large majority of items in stock are processed and/or shipped within 12 hours, it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.

No order cancellation request can be honored if the order has already been processed.

Incorrect Address

It is your responsibility to verify the accuracy of this address and contact us very quickly to specify a change. Changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund for your order minus shipping costs, or we will offer you a reshipment, depending on your choice.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return Policy

We accept returns* for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out this return form. Sign it and then send it with your package to the address that we will provide to you when you write to our support team at contact@yzeez.com.